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Cat & Jack is Target’s biggest selling clothing brand for kids! This line offers everything from fun graphic tees, hoodies, dresses, leggings, school uniforms, shoes and so much more. The best part about the Cat & Jack brand is it is guaranteed for one year (with receipt). This is great because kids can be so hard on their clothes and ruin them in an instant!
Cat & Jack stands by their one year guarantee because they make high quality products that are made to last! If for some reason, your item tears or wears out within the year, simply bring that item and your receipt back to Target and they will refund your money, or you can exchange it for a new product. The one year guarantee is good on all Cat & Jack products. In most cases you receipt can be looked up with the card you paid with or in the Target app.
I have been dressing my kids in Cat & Jack clothing for years and I am very pleased with the quality and how long their apparel lasts. I am most impressed with their leggings, they are made with durable knees that don’t wear out! Over the years my daughter has owned tons of their leggings and they have held up great! I am a wee bit jealous of all of the super cute styles they come out with each season and often wish they made adult sizes too.
Where can this policy be found on the Target site? I have had troubles in the past with employees not knowing the policies and having to pull it up on my phone to show them.
https://corporate.target.com/press/releases/2015/03/target-unveils-extended-one-year-return-policy
I found this on the site.
If the item is a set of two but i want to return one of the pieces. Is it possible? For example i bought a set with two onesies and i just have one But want to return it can i do it? I just found out about the warrenty!
No, in order for you to return an item you must have both onesies because they were sold as a set.
I do not have a receipt for my son’s Cat & Jack bookbag since he absolutely loves it! Unfortunately the zipper is not zipping anymore, how do I request a replacement or where do i send to have repaired under the warranty? It is in excellent condition as well.
Thank you in advance for your reply.
I would start with contacting the customer service at your local Target store. Hopefully they can guide you in the right direction.
Look in the book bag and check to see if the item number is in there. If you locate it they can key that number in. And if you paid with a debit or credit card it can be used as a receipt to do your return.
Tina, the easiest and best way to ensure you always have your receipt is to join target circle. That way you can always look through your previous purchases via the app
My son got a pair of cat and jack rain boots last Easter , but now there in a hole in them. Will target return the boots, or does the warranty not apply to shoes?
applies to everything
Hi son was gifted clothing item but with no gift receipt some he only wore once and they shrunk can I still exchange it?
I would assume if it was an items only worn once they could help you with that, but I am not 100% certain. You’ll probably have to check with Target directly.
Hello I have a question I have purchased cat and jack and have receipt it’s also been less than a year, my babies outgrew clothes and they look semi new will I be able to return without tags?
I would contact customer service at Target to see if they can help.
If my kids grew out of their clothes can I exchange for a bigger size or is this return policy only for clothing that has been torn?
I would reach out to customer service at Target to see if they can help.
Did you ever get a actual answer on this? I wanna know too!
If I used my Target Red Card does that qualify as a receipt? Since they can then look up the item.
Yes, they should be able to look up your purchase if you used your Target REDcard.
What if I have replaced an item once and a month later it has holes again? Last time I was told you can only replace an item one time during the one year period. Do you have any idea if this is true, or should I be able to replace it again since it is within the one year of original purchase? I thought I was able to in the past, but wasn’t sure if it changed or if there is somewhere that I could find more on this.
I would contact customer service at Target and see if they can help you out.
If I used my debit card would they be able to look it up? I don’t have receipt.
Yes, if you used your REDcard they should be able to look up your transaction.
Let’s say my son out grows his cat and jack clothes does this fall under the warranty ?
I would contact customer service and see if they can help.
I have a bunch of pants my kids Grew out of but I don’t have the receipt they are all in great condition but I was wondering if I could return them and still get my money back on a gift card for target so that I could purchase more clothes for them
I would contact customer service to see if they can help you out.
I’m sure it’s only for defective clothes otherwise everyone would get free clothes for their children.
Just tried to return a pair of Cat and Jack shoes that fell apart and customer service (in person) said they couldn’t help us because they don’t carry those shoes any more. I chatted in and got a gift card.
I bought a pair of Cat and Jack sneakers for my daughter. She wore them only a few times and refuses to wear them now because she says they hurt. Can I return them?
I am not 100% sure. The customer service at Target may be able to answer your question.
Can you use the receipt on your target app? Or must it be a printed paper receipt?
You should be able to use your receipt on the app.
I bought girl boots for my daughter but don’t fit her anymore can I return shoe as well?
I think your best bet is to call customer service at Target.
I am not 100% sure. The customer service at Target may be able to answer your question.
I am not 100% sure on this one. The customer service at Target may be able to answer your question.
I have a baby boy. And he outgrows his size every few months. What can I do with all this cat and jack baby clothes that is barely worn?
The policy only applies to clothes that have been worn out or damaged, not outgrown.
I would list his outgrown clothing on your local yard sale pages, or donate them to a mama in need.
What if the leggings are worn and have a little stains on the knees from her being rough with her brothers
I work for the Target Company. The policy applies to Cat and Jack clothing ONLY and applies to defective clothing.
(I have had people try to exchange for other brand lines).
There must be proof of purchase showing it was purchased within the previous 12 months, meaning actual receipt. And you may only exchange for the same exact size and type of clothing. If item is a sweater, for instance, and it is being returned in summer time when there are no such items in store, the store will try to accommodate with as similar item as possible, same size. Stained clothing is not part of the guarantee.
I work for the Target Company. The policy applies to Cat and Jack clothing ONLY and applies to defective clothing.
(I have had people try to exchange for other brand lines).
There must be proof of purchase showing it was purchased within the previous 12 months, meaning actual receipt. And you may only exchange for the same exact size and type of clothing. If item is a sweater, for instance, and it is being returned in summer time when there are no such items in store, the store will try to accommodate with as similar item as possible, same size. Stained clothing is not part of the guarantee.